Cisco Product Warranty Questions?

Have questions about what type of Cisco warranty your Cisco product is under? We’ve got you covered!

All Cisco hardware and software products are covered for a minimum of 90 days, however, depending on the type, some have a longer or more appropriate coverage length.

To view the warranty coverage level on a specific Cisco product family, check out the Cisco Product- Warranty Mapping at http://www.cisco.com/en/US/prod/prod_warranty0900aecd8045ae0f.pdf

For more info on the different Cisco limited warranty coverage types, please visit – http://www.cisco.com/en/US/products/prod_warranties_listing.html.

While the product warranty may cover a particular product during the designated period of time, it is important to note the difference between Cisco warranty and a Cisco service contract. During the warranty length, Cisco will only repair and/or replace defective products. Simply put, warranties are simply a guarantee of the integrity of the product, and are limited in both the duration and the support that they offer.

With warranty-only, you will not get any of the benefits of a service contract, including access to online interactive tools and resources, direct access to Cisco hardware and software TAC engineers, OS updates and upgrades, or Cisco’s premium advance hardware replacement options.

For more information about the many benefits of getting a service contract versus relying on warranty alone, visit www.cisco.com/go/services. We’ll also be doing some posts in the next few days about each of the service types, so keep checking in for more info!

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